Help
Answers for people who book classes, and for the instructors who run them.
Questions about a class go to the instructor. Anything about the platform, a payment or your details: hello@bookacla.ss.
Booking a class
Where is my ticket?
In the confirmation email, as a link. Open it on your phone at the door; the code on it is scanned or your name is ticked off the list. If the email hasn't arrived, check spam, then ask your instructor to send it again.
How do I cancel?
Open the confirmation email or My classes and choose Cancel. Before the instructor's cut-off the class price is refunded and a pass credit goes back — the booking fee isn't refunded unless the instructor cancels; after the cut-off, the place is released but the payment is kept. The cut-off was shown when you booked.
When does a refund arrive?
Refunds go back to the card you paid with, usually within five to ten working days of the cancellation.
I typed the wrong email.
On the confirmation screen, use Fix my email; you confirm the new address with a code and the ticket moves to it.
Can I use a pass on a different instructor's class?
No — a pass is with one instructor, for the classes they mark it eligible for, until it expires.
How do I see everything I've booked?
My classes, confirmed with a code sent to your email. It lists upcoming classes, passes and past bookings across every instructor.
Running your classes
How do I get paid?
Connect Stripe from Manage → Payouts. Card and wallet payments settle to your Stripe balance and pay out to your bank on the schedule shown there. No monthly fee. No commission. Card processing 1.5% + 20p (Stripe's standard rate). Customers pay a 50p + 5% booking fee on top of your listed price, which you can split or cover yourself instead. Outside the UK you price, charge and are paid in your own currency — US, Canadian, Australian or New Zealand dollars, or euros in Ireland — at Stripe's standard rate there; pick your country in Settings before you connect.
Someone paid but isn't on my roster.
Wait a minute — the confirmation follows the payment. If it's still missing, search Bookings by their email; if there's nothing, write to support with the time and amount and we'll trace the payment.
How do I move people from my old booking system?
Send support a spreadsheet of names, emails and the classes or pass balances. We check it against your published classes and you confirm the import from your dashboard; nothing is charged.
Can I edit a class after people have booked?
Yes. Price changes only affect new bookings; a time or venue change emails everyone booked and keeps their right to cancel.
The rules behind it
Everything above rests on the terms, the cancellation and refund basis and the privacy notice. Something wrong with a page? Report it.